Solution Architect (m/f/d) – Service Cloud V2 & SAP CE

  • Würzburg
  • // Remote

Job description

Do you want to make a difference, take on responsibility and get off to a flying start at an innovative IT service provider?
Are you looking to contribute your expertise in the energy sector and/or IT and to continually develop your skills?

Then you've come to the right place!

What you can expect from us

As a Solution Architect – Service Cloud V2 & SAP CE (m/f/d), you will be the technological driving force at INTENSE and will significantly contribute to our utility sector clients receiving modern CRM and service solutions. You are the technical backbone of our Service Cloud V2 and SAP CE portfolio, conceptualising, designing, and leading the implementation of innovative CRM architectures – always with a focus on scalability, integrations, and added business value for our clients.

Your tasks include

  • Development of the architecture for SAP Service Cloud V2 and SAP Customer Engagement (CE) including extensions and customising
  • Leading and controlling development teams: You will take on technical leadership for projects and contribute your experience in code reviews, design decisions, and best practices.
  • Integration of Service Cloud V2 with other SAP systems (e.g. S/4HANA, SAP S/4HANA Utilities, BTP – CPI) and third-party systems
  • Development of solution concepts, prototypes (POC) and roadmaps
  • Technical coaching and knowledge transfer: You support your colleagues and ensure that high-quality, maintainable code is produced.
  • Ensuring non-functional requirements such as performance, scalability, security, and operability
  • Pre-sales support: You will assist with the creation of architectural designs, effort estimations, and presentations for clients

What you bring with you

  • Several years of experience as a Software Architect, Lead Developer, or Solution Architect, ideally with a focus on SAP Cloud and CRM solutions within the Utilities industry.
  • In-depth knowledge of SAP Service Cloud V2 (standard functionality, APIs, extension mechanisms)
  • Experience with SAP Customer Engagement / SAP CX / ideally Utilities
  • Solid experience with cloud architectures, particularly with SAP BTP – CPI, microservices, API design and integrations
  • Very good programming skills (e.g. in Java, Node.js, or similar platforms)
  • Experience in project management
  • Very good German and good English skills

About the company

INTENSE AG is a medium-sized IT and software consulting partner for the energy industry, while also developing its own SAP-based SaaS solutions. Since 1999, we have been supporting energy suppliers and municipal utilities with digital transformation – from functional and process consulting to technical implementation. We combine in-depth energy industry understanding with modern technology to create solutions that make a difference in our customers' everyday lives – for an efficient, digitised future.

Our benefits

  • Promotion opportunities
  • Special equipment
  • Company pension scheme
  • Company bike
  • Company car
  • Fitness programme
  • Flexible working hours
  • Home office
  • Public transport ticket / subsidy
  • Special leave
  • Team building
  • Further training