Service Delivery Manager (f/m/d)

q.beyond AG |

Full-time
With professional experience
German & English

BUNDLING FORCES. REALISING DIGITALISATION.

Work with us - a leading provider of cloud, SAP, Microsoft and software development - and design future-proof IT solutions for our corporate customers.

Digitise the German SME sector with us as a Service Delivery Manager (f/m/d) at our location Hamburg

Job description

BUNDLING FORCES. REALISING DIGITALISATION.

Work with us - a leading provider of cloud, SAP, Microsoft and software development - and design future-proof IT solutions for our corporate customers.

Digitise the German SME sector with us as a Service Delivery Manager (f/m/d) at our location Hamburg

What you can expect from us

Get ahead: look beyond the professional horizon and discover exciting internal Development opportunities and a variety of Further training.
Experience the difference: Experience the Respect and appreciation of your colleagues and take advantage of the wide range of our Diversity management.
Be active: With your own JobRad for you or other family members. Also use various employee offers, like virtual sports sessions etc.
Find the balance: Benefit from our mix of Trust-based working hours and flexible working location (incl. home office) from a great Work-life integration
Feel cared for: We offer you a wide range of Retirement provisionone private accident insurance and one Occupational health care the right framework.
Switch off: 30 days holiday plus special leave and a Sabbatical account give you the opportunity to take a break from work and relax.

Your tasks include

Management and monitoring of our services for one or more business customers
Ensuring the fulfilment of customer requirements and service quality
Supporting customers during onboarding and assisting them in using our services
Securing a long-term customer relationship
Working in partnership with customers, partners and internal teams
Monitoring service levels and service performance
Identification of opportunities for improvement

What you bring with you

You have experience in managing or leading operational teams and partners, as well as at the interface to customers
You have a strong customer, solution and service orientation
You are strong in communication and in the integrative leadership of specialist teams and working groups
You have in-depth knowledge of cloud, server, client and application infrastructures
You have the willingness to actively participate in an agile environment
You have knowledge of ITIL processes, ideally with certification
Initial experience in project management is an advantage
You speak very good German and good English

About the company

q.beyond AG stands for successful digitalisation. We support our customers in finding, implementing and operating the best digital solutions for their business. Our strong team of over 1,100 employees guides our SME customers safely through the digital transformation, with extensive expertise in the areas of cloud, SAP, Microsoft and software development.