Support Engineer Service Desk (m/f/d)

Advanced UniByte GmbH |

Full-time
With professional experience
German & English

Are you passionate about customer satisfaction and solving technical puzzles? Then the position of Support Engineer Service Desk with us is just right for you!

Job description

Are you passionate about customer satisfaction and solving technical puzzles? Then the position of Support Engineer Service Desk with us is just right for you!

What you can expect from us

Are you looking for a place where you can be yourself? Then welcome to the AU, let's get started together!
We are one of the leading IT system houses for IT infrastructures, storage solutions as well as cloud and managed services with around 250 employees at 6 locations. Expertise in the world of IT combined with a unique corporate DNA makes AU what it is: GOOD / REAL / DIFFERENT.

Your tasks include

You will become a technology superhero and take responsibility for the technical support of our customers
Analysing and diagnosing tricky technical challenges is not just a task for you, but an exciting mission
With your professional communication skills, you conjure up solutions out of a hat and support our customers in overcoming their technical hurdles
You are the team player who builds bridges between different departments and thus contributes to a smooth process
Your documentation is not just dry writing, but a valuable treasure that constantly improves our support process
As a knowledge broker, you not only guide colleagues, but also our customers through the jungle of our IT solutions

What you bring with you

You have successfully completed an apprenticeship or degree in IT and have professional experience in a similar position
The data centre area (storage, compute, back-up) is not just technology for you, but your playground
With your communication skills, you not only inspire machines, but above all customers. Teamwork is more than just a word for you
Structure and solution-orientation are your secret weapons that will help you with any challenge
ITIL is not a foreign word for you, but a familiar companion on your journey
German and English are no obstacle for you, you have very good German and good English skills

About the company

Advanced UniByte (AU) is one of the leading system houses in the highly sensitive field of data security and high availability. AU's expertise includes storage, network, computing and virtualisation solutions as well as cloud services and the optimised connection of global branches.

AU has an exceptional working atmosphere characterised by a young, dynamic and highly motivated team of around 250 employees at 6 locations. From trainees to management, everyone is treated as equals and with respect for each other. We see AU as one big family that stands together, takes responsibility and goes through thick and thin together. The transparent, employee-orientated company policy and diverse joint activities further strengthen the team spirit and contribute to our high level of corporate identification.