How do you envisage the future of service hotlines ☎️📱🤖? Simple, fast and targeted? For this to work, a smart workload management system must be in place to recognise your request and forward you correctly. And IP Dynamics takes care of just such smart IT solutions. Find out how this works and what makes IP Dynamics (IPD) so special in this episode from Benjamin Sommer (Sales Manager) and Maximilian Schlender (Backend Developer)!