IT Support User Helpdesk (m/f/d)

  • Cologne

Job description

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development programmes.

Your tasks include

  • Assumption, Processing and prioritisation of Incidents and Service Requests in line with the ITIL standard
  • Support the IT contact persons at Schools and at Business customers remotely via the ticket system, by telephone and by email
  • Wiederherstellung eines interference-free operation from IT equipment and Software applications
  • Collaboration with 2nd Level Administration and other IT teams
  • Assisted Management and Maintenance of over 100,000 iOS, Android and Windows clients 
  • Documentation of workarounds, SOPs, or solution approaches in a knowledge base

What you bring with you

  • You have a IT-related vocational training or equivalent documented professional experience 
  • With common PC operating systems such as Windows, iPadOS and Standard Applications You are an expert in the MS Windows environment.
  • Du besitzt erste Experiences in the User support, in the Support as in the Remote support and have already with Ticketing systems Worked
  • Ideally, you have knowledge in the M365 support environment and tenant management.
  • You work independent and also team-oriented, who Telephone communication you joy
  • A pronounced Customer and service orientation and a structured and meticulous way of working characterise you
  • Fluent German in writing and speech we assume

About the company

We, NetCologne IT Services, are a subsidiary of the regional
Telecommunications provider NetCologne. From IT strategy consulting and setup to the service and support of complex IT infrastructures, we offer everything from a single source. Additionally, we are responsible for the
The ITIL framework for taking over the IT operations of our clients – either through our Cologne service desk or on-site. From our modern, certified data centre in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions. With our Education Services, we turn school IT into enterprise IT. From IT infrastructure and cloud services, identity management, hardware & software to IT support, administration and training. With us, teachers and students receive everything for the modern classroom and thus have full control over digitalisation.

Our benefits

  • Promotion opportunities
  • Company pension scheme
  • Company bike
  • Company car
  • Flexible working hours
  • Home office
  • Public transport ticket / subsidy
  • Team building
  • Further training