Inhouse-Applications-Supporter:in

TÜV NORD GROUP |

Full-time
German

What we offer you

Flexible working hours, time off in lieu and the option of flexible working hours or working from home on a daily basis help to reconcile work and private life.
Personal development through individual and specialised training
Your onboarding programme includes a Group-wide event in which you lay the foundations for Group-wide networking.
Extensive additional benefits: Capital-forming benefits, company pension scheme, advice in all areas of childcare and care needs, holiday programmes, health offers, bonus programmes, Germany ticket or discounts at company restaurants are just a few examples.

What you move with us

As part of a dedicated team, you will provide national/international support for our specialised in-house applications.
You will process incidents in German and English within our IT service management system (ITSM).
You carry out error analyses and troubleshooting so that our customers are up and running again.
You support our customers with release tests of the applications and carry out the accreditation-relevant documentation.

What makes you special

You have completed vocational training as an: IT specialist or a comparable qualification.
You have experience in client support, good knowledge of SQL and databases and are familiar with ITIL support processes.
You have experience in analysing problems in collaboration with various specialist departments and in developing and implementing solution concepts.
Your people skills, communication skills and enjoyment of working in a team round off your qualifications.

Job description

What we offer you

Flexible working hours, time off in lieu and the option of flexible working hours or working from home on a daily basis help to reconcile work and private life.
Personal development through individual and specialised training
Your onboarding programme includes a Group-wide event in which you lay the foundations for Group-wide networking.
Extensive additional benefits: Capital-forming benefits, company pension scheme, advice in all areas of childcare and care needs, holiday programmes, health offers, bonus programmes, Germany ticket or discounts at company restaurants are just a few examples.

What you move with us

As part of a dedicated team, you will provide national/international support for our specialised in-house applications.
You will process incidents in German and English within our IT service management system (ITSM).
You carry out error analyses and troubleshooting so that our customers are up and running again.
You support our customers with release tests of the applications and carry out the accreditation-relevant documentation.

What makes you special

You have completed vocational training as an: IT specialist or a comparable qualification.
You have experience in client support, good knowledge of SQL and databases and are familiar with ITIL support processes.
You have experience in analysing problems in collaboration with various specialist departments and in developing and implementing solution concepts.
Your people skills, communication skills and enjoyment of working in a team round off your qualifications.

What you can expect from us

About the company

With our expertise, we stand for security, independence and quality - everywhere and at all times. We look to the future and are committed to making our customers even more successful in the networked world.