Inhouse-Applications-Supporter:in

What we offer you

•  Flexible working hours, time off in lieu and the option of flexible working hours or working from home on a daily basis help to reconcile work and private life.
• Personal development through individual and specialised training
•  Your onboarding programme includes a Group-wide event in which you lay the foundations for Group-wide networking.
• Extensive additional benefits: Capital-forming benefits, company pension scheme, advice in all areas of childcare and care needs, holiday programmes, health offers, bonus programmes, Germany ticket or discounts at company restaurants are just a few examples.

What you move with us

• As part of a dedicated team, you will provide national/international support for our specialised in-house applications.
• You will process incidents in German and English within our IT service management system (ITSM).
• You carry out error analyses and troubleshooting so that our customers are up and running again.
• You support our customers with release tests of the applications and carry out the accreditation-relevant documentation.

What makes you special

• You have completed vocational training as an: IT specialist or a comparable qualification.
• You have experience in client support, good knowledge of SQL and databases and are familiar with ITIL support processes.
• You have experience in analysing problems in collaboration with various specialist departments and in developing and implementing solution concepts.
• Your people skills, communication skills and enjoyment of working in a team round off your qualifications.