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Employee IT Service Desk (f/m/d)

Bechtle GmbH IT system house Hamburg / Kiel |

Ready for anything? Ready for Bechtle.

With over 15,000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products with comprehensive system house services makes us a forward-looking IT partner for SMEs, corporations and public sector clients. We are at home throughout Europe and always close by.

Employee IT Service Desk (f/m/d)

Job description

Ready for anything? Ready for Bechtle.

With over 15,000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products with comprehensive system house services makes us a forward-looking IT partner for SMEs, corporations and public sector clients. We are at home throughout Europe and always close by.

Employee IT Service Desk (f/m/d)

What you can expect from us

  • Further development: With an extensive range of offers from the Bechtle Academy, individual career planning, expert and management programmes, manufacturer certifications and much more, you will continue to develop and never stand still.
  • Flexibility: Depending on your area of responsibility and in consultation with your manager, you can customise your working hours and location. 
  • All-round carefree package: Your future is important to us. This is demonstrated by our attractive occupational disability insurance and our company pension scheme with a subsidy of up to 100 per cent.
     

This is what awaits you at the Bechtle IT system house Hamburg: Almost 640 colleagues currently work at the Hamburg Sankt Pauli site and in our branches in Groß Borstel and Kiel. Our team consists of a mix of young and experienced employees who are committed to taking care of our customers' IT needs - whether IT onsite service, service desk, managed service or system engineering. We are characterised by flat hierarchies, trust-based working hours, entrepreneurial freedom, the opportunity to make a difference and the solidarity of a strong team. 

 

Nathalie Appel | People and Culture, Hiring Manager | +49 (0) 40 239986-252

Your tasks include

  • In your position, you are the first point of contact for users with IT problems. 
  • No problem seems unsolvable for you, because you are the helping hand in first and second level support for our customers.
  • You will take care of the acceptance and initial resolution of incidents, as well as the processing of fault reports from end users.
  • Your tasks may also include IMAC activities such as the installation and configuration of new devices.
  • Last but not least, you will also keep an eye on the maintenance of in-house assets and take on smaller administrative tasks, e.g. in the area of MS Active Directory or MS Exchange. 

What you bring with you

  • Completed technical training, e.g. as an IT specialist in the field of system integration or application development or similar
  • Would you like to get started as a career changer? We offer you the opportunity.
  • Are you familiar with Microsoft operating systems and MS Office products? Excellent.
  • You have already gained experience with ticket systems and are adept at using them. 
  • Personally, we particularly like your strong communication skills and customer-orientation, coupled with a high level of comprehension and the willingness to solve challenges appropriately.

apply now

About the company

With over 15,000 employees, Bechtle AG is one of the most successful IT companies and the market leader in our industry. The combination of direct sales of IT products with comprehensive system house services makes us a future-orientated IT partner for SMEs, corporations and public sector clients. We are at home throughout Europe and always close by.

There are currently 650 employees working for IT-Systemhaus Hamburg with our branches in Groß Borstel and Kiel. Our team consists of young and experienced employees who take care of the IT needs of our customers - whether Managed & Professional Services or System Engineering. Our success factor is our employees, who contribute significantly to our success through their expertise and commitment. Our corporate culture is also based on trust and confidence, which we realise through freedom and development.

Company profile
4 more jobs

Our benefits

  • Promotion opportunities
  • Vocational training
  • Special equipment
  • Company pension scheme
  • Financial incentives
  • Company bike
  • Company car
  • Flexible working hours
  • Home office
  • Public transport ticket / subsidy
  • Special leave
  • Team building
  • Further training

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