Processes and Tools Manager m/f/d in the Service department

proALPHA Group GmbH |

// Remote

Full-time
Completed vocational training
Bachelor's degree
With professional experience
German

proALPHA - the ERP provider for SMEs
For more than three decades, proALPHA has been the digital sparring partner for SMEs at 65 locations and with more than 2,200 employees worldwide. For more than 9,700 customers - from the manufacturing industry, wholesale and other sectors - the powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their entire value chain. In doing so, proALPHA ensures the intelligent networking and efficient control of all business-critical systems and core processes. In increasingly competitive markets, it is also crucial to optimise the integration of upstream and downstream processes. This is why the various software solutions of the proALPHA Group and its more than 290 partners support customers in precisely those areas that are of central relevance to their business.

Germany-wideat one of our Locations or in the Home office

As a Processes and Tools Manager m/f/d in the Service division, your commitment is crucial to our success. With a flexible and agile mindset, you will actively shape the future of our Service CSM processes. You not only look at the current status, but always keep an eye on progress and drive innovation.

Job description

Germany-wideat one of our Locations or in the Home office

What you can expect from us

A career with purpose: Room for your own ideas and active involvement in shaping digital transformation
Work-life balance: Flexible working time models, home office, credit account (e.g. for a sabbatical)
Corporate culture: Addressing you at all levels, company events, group-wide exchange of experience
Further development: Promotion of personal development opportunities, international career opportunities, wide range of training programmes at the company's own academy
Further benefits: Onboarding concept, family service, JobRad, company pension scheme, employee offers

Your tasks include

Process optimisation: You will critically analyse the service CSM processes and drive their further development. You will also provide advice on existing and new processes and provide methodical support in recording requirements.
Process design: In addition to recording and improving the service processes, you will work together with the product owners on the implementation in ServiceNow and the associated interfaces.
System optimisation: You will analyse and optimise the operational systems in the service, including their automation across different systems. Your focus will always be on current trends, such as developments in the field of artificial intelligence.
Integration: Group-wide coordination of service CSM processes and their implementation, also with regard to future post-merger integrations, round off your area of responsibility.

What you bring with you

Education: You have successfully completed your studies or vocational training, e.g. in the field of computer science, or have a comparable qualification.
Expertise: You have professional experience in process modelling and have already successfully introduced new tools. You have also already worked with ticket systems (preferably with ServiceNow).
Personality: You are communicative and actively engage in dialogue with your colleagues. In addition, you are characterised by independent and autonomous work and are also assertive.
Language: Your excellent written and spoken German and good English skills round off your profile.

About the company

With over 30 years of experience, proALPHA is one of the leading providers of ERP solutions for SMEs in the manufacturing and retail industries. Our mission is to accompany and support companies on their path to digital transformation. At over 65 locations worldwide, our more than 2,200 employees work on innovative solutions that give our customers a competitive edge. At proALPHA, we foster a culture of innovation, respect and continuous improvement. We are proud of our diverse team that works together to create smart and efficient business solutions. proALPHA offers you a dynamic work environment where creativity and innovation take centre stage. Here you can contribute your ideas and work in teams on exciting projects. Whether in development, consulting or support - at proALPHA you can grow and advance your career.