Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM

SoftwareOne Deutschland GmbH | DACH

DACH
// Remote

Full-time
German
English

Job description

Would you like to take responsibility for the end-to-end ServiceNow architecture for our clients in a global enterprise environment and drive its strategic development?
Do you enjoy driving customer-focused integrations, efficient workflows and the continuous development of the platform within complex project landscapes?
Are you keen to work with our clients as a global service provider, designing sustainable solutions for cloud and software transformation?

What you can expect from us

Practical Information:

Location: DACH, multiple locations | Language Requirements: Professional-level German and English, both written and spoken |  Working Arrangements: Hybrid, and willingness to travel (up to 15%) 

As our new ServiceNow Architect, you will play a key role in our delivery team, owning the overall platform design and translating client business needs into technical solutions. You will ensure the architecture, design, implementation, and integrity of the ServiceNow platform across the enterprise.

Your tasks include

Design end-to-end ServiceNow architectures across modules such as ITSM, ITOM & ITAM
Provide technical leadership, mentorship, and oversight across ServiceNow projects
Design integration architectures (REST, SOAP, MID Server, Service Graph Connectors)
Define and maintain platform architecture principles, standards and guardrails
Collaborate with client stakeholders (Platform Owners, Product Owners, Architects) to present designs and align solutions.
Pre-sales support (ITSM/ITOM/ITAM), including scoping, sizing, approval of documentation, and sign-off on production releases
Deliver ServiceNow demos to clients, showcasing platform capabilities and solutions
Act as a trusted advisor to customers and senior stakeholders

What you bring with you

Several years of proven experience working with ServiceNow platforms
Proven experience as a ServiceNow Architect or Lead Technical Consultant
A strong knowledge of:
- ServiceNow platform capabilities
- ITSM, CMDB & CSDM
- ITOM Discovery (on-premises and cloud), ACC and Integrations
- ITAM
- Flow Designer, JavaScript, SQL, import sets and transform maps
In-depth understanding of CMDB governance and architecture, including the Identification & Reconciliation Engine and its impact on data quality
Experience with agile / SAFe / hybrid project delivery
ServiceNow CSA and CIS-ITSM certificates, any other CIS such as Discovery, SAM, HAM or a CTA would be a plus
A solid communicator and collaborator with a proactive, can-do attitude combined with proactive ownership.
Ability to strike a balance between standardisation and customer-specific requirements

About the company

SoftwareOne is a leading provider of software and cloud solutions. Our goal is to redefine the way organisations plan, operate or procure their cloud. We support our customers in migrating and modernising their workloads and applications and advise them on how to optimise the resulting software and cloud changes. In this way, we unlock the full added value of cloud technologies for our customers.