Sales Administration Officer M/F/X

Your main responsibilities

Customer Record Management

• Create records for new customers, including contact details and the name of the representative managing the account.
• Verifying orders, including customers' personal information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.

Order Processing

• Receiving and processing purchase orders.
• Save the order, if necessary, in the OVHcloud tools
• Issuing sales transaction invoices.
• Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
• Coordinate the delivery of external and digital orders to ensure the correct level of prioritisation
• Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
• Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp
   

Sales Support

• Provide customers with product information, order status, order delivery status, credit balance...
• Compiling monthly sales reports.
• Alert sales reps to any urgent issues
• Update Sales representatives on orders or deliveries
• Directing feedback from customers to relevant internal departments
• Consolidate/Generate information in dashboards