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Customer Success Manager M/F/X

OVHcloud |

  • Full-time
  • With professional experience
  • German & English

Within your #OneTeam

  • You will be in charge to secure adoption and drive customer satisfaction
  • You will build customer loyalty to fight churn
  • You will reduce time-to-value for OVHcloud's customers
  • You will increase account income through cross-selling & upselling
  • You will bring the voice of the customer and advocate him within OVHcloud

Job description

Within your #OneTeam

  • You will be in charge to secure adoption and drive customer satisfaction
  • You will build customer loyalty to fight churn
  • You will reduce time-to-value for OVHcloud's customers
  • You will increase account income through cross-selling & upselling
  • You will bring the voice of the customer and advocate him within OVHcloud

What you can expect from us

Your main responsibilities

  • Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
  • Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process.
  • Customer Advocacy: act as an advocate for the customer within OVHcloud.
  • Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
  • Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud's services, while reducing time to value from their investment.

Your tasks include

Your future impact

In 6 months

  • You will complete onboarding et training to be able to pitch OVHcloud's solution.
  • You will manage a portfolio of customers: support them on a daily basis in using the product or service
  • You will monitor various action plans and analyse the results and performance indicators, particularly on the loyalty of your accounts
  • You will take part to internal projects and contribute to team meetings

And in 1 year

  • You will develop and enforce your customers' interactions
  • You will become a CSM Referent to at least one Sales' cluster
  • You will lead international OVHcloud's initiatives
  • You will undertake various loyalty initiatives, notably with the product and marketing team to create programmes or to develop new features
  • You will be autonomous to deploy an OVHcloud's Success Account Plan (SAP) with you customers

What you bring with you

Skills required

  • You are customer centric, and you have a demonstrable experience customer-facing interactions.
  • You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualisation) and know the benefits and challenges of moving to the cloud
  • You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair
  • You have communication skills in German (at least C1) and English (B2 level required)
  • You are dedicated and want to have a positive impact on your internal and/or external contacts
  • You know how to evaluate and control the risk and manage situations of conflict
  • You are organised, disciplined, and have a good team spirit
  • You collaborate easily with cross-functional teams
  • You are autonomous and know how to take initiative
  • You have a curious mind and be comfortable with financial concepts, numerous communication and CRM too
     

That's a plus

  • You have vertical & sector knowledge
  • You have an ITIL certification

apply now

About the company

We are OVHcloud, a global player in the cloud segment, and we operate more than 450,000 servers in around 40 data centres on 4 continents. In total, we serve 1.6 million customers in more than 140 countries. We offer a broad portfolio of cloud services: From domains and web hosting, to hosted private cloud and public cloud. As a pioneer of a trustworthy cloud from Europe and a pioneer of the sustainable cloud with the best price-performance ratio, we rely on an integrated model with water cooling. It gives us full control over our value chain - from designing our own servers to building and managing our own data centres. This unique approach allows us to offer the benefits of an environmentally sustainable model with economical use of resources and a carbon footprint that is the best in the industry.

Further locations

- OVHcloud Cologne

- OVHcloud Frankfurt

- OVHcloud Saarbrücken

- OVHcloud Munich

Company profile
9 more jobs

Our benefits

  • Share purchase programme
  • Promotion opportunities
  • Vocational training
  • Company pension scheme
  • Fitness programme
  • Flexible working hours
  • Home office
  • Public transport ticket/subsidy
  • Special leave
  • Team building
  • Further training

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