IT Service Specialist (m/f/d) specialising in IT service support and coordination

LVR-InfoKom |

Full-time
Bachelor's degree
Diploma
With professional experience
German

As part of a dedicated team, develop our customers' services in the areas of social affairs, youth, integration and in the LVR clinics!

You ensure safe and stable operation and further development in your service areas

as a 2nd level specialist through

Extension and adaptation of applications by means of customising
Support with application-specific identity and access management
Updating applications as part of patch, release and deployment management
Troubleshooting together with internal and external service providers in incident management
Participation in projects

as a change and support coordinator through

Planning, clarification and calculation of customer orders
Timely and economical realisation of customer orders
Management of internal and external service providers on a contractual basis
Coordination of troubleshooting within the framework of the SLAs
Cooperation with service owners

You will carry out your tasks at the Cologne-Deutz site or from your home office as agreed individually. You will be provided with the necessary technical equipment for mobile working.

Job description

As part of a dedicated team, develop our customers' services in the areas of social affairs, youth, integration and in the LVR clinics!

You ensure safe and stable operation and further development in your service areas

as a 2nd level specialist through

Extension and adaptation of applications by means of customising
Support with application-specific identity and access management
Updating applications as part of patch, release and deployment management
Troubleshooting together with internal and external service providers in incident management
Participation in projects

as a change and support coordinator through

Planning, clarification and calculation of customer orders
Timely and economical realisation of customer orders
Management of internal and external service providers on a contractual basis
Coordination of troubleshooting within the framework of the SLAs
Cooperation with service owners

You will carry out your tasks at the Cologne-Deutz site or from your home office as agreed individually. You will be provided with the necessary technical equipment for mobile working.

What you bring with you

A university degree in computer science, mathematics or electrical engineering and information technology or in business informatics or communications engineering (FH diploma or Bachelor's degree) or
the qualification for the career path technical services, career group 2, 1st entry level, acquired through one of the above-mentioned degree programmes and a corresponding two and a half years of full-time professional activity or
other experience, skills and knowledge that make you suitable to perform the tasks of an IT service specialist specialising in central service management

What is still important to us

At least 3 years of professional experience in IT service support and coordination
Experience in managing internal and external service providers on a contractual basis
Good PL/SQL knowledge
Good knowledge of IT service management processes according to ITIL and the tools from the Atlassian stack
Good understanding of business administration
Organisational and negotiating skills in a cooperative environment
Dealing with colleagues, suppliers and customers
Quick comprehension and analytical thinking skills
A strong team, customer and solution orientation
Strong communication and conflict management skills as well as a confident demeanour
Fluent written and spoken German
Willingness to work (occasionally) in the evening and at weekends
Participation in the on-call service

About the company

LVR-InfoKom is the IT service provider of the Rhineland Regional Association. Guided by the leitmotif "IT quality for people", we cover all the needs of the association and other public institutions for reliable and certified IT services. With our broad experience gained over more than 60 years in the municipal sector, we offer practice-orientated IT solutions for public administration and its businesses, clinics, schools and cultural institutions. The focus of all our activities is on supporting customers in the implementation of digitalisation projects that enable efficient and citizen-oriented business processes with IT support.