Technical Account Manager M/F/X

Your most important tasks

• You manage the activities of large accounts (onboarding, monitoring of operational activities, growth, capacity management, new requirements, governance).
• You act as a trusted advisor to your customers and support their business development with OVHcloud solutions.
• You analyse new sales opportunities and pass them on to sales and/or technical teams.
• You take care of the provision and integration of new infrastructure and services.
• You help your customers to optimise their costs.
• You ensure that the contract is properly fulfilled.
• You set up KPI dashboards and take care of reviews (SLAs, service tracking).
• You lead or participate in various committees (operational follow-ups, projects and strategic topics).
• You help customers to secure their infrastructure hosted at OVHcloud.
• You act as an internal representative for your customers.
• You work together with internal teams across functions: CSM, Pre-Sales, Sales, Support, Professional Services, Product Management, etc.
• You contribute to the improvement of internal processes and best practices (incidents, problems, changes, deployment, improvement management requirements).
• You will manage crisis units for major incidents with customers and various technical teams.
   

At OVHcloud, we encourage courage and initiative. In addition to these tasks, we expect you to act proactively and contribute to the continuous improvement of your area of responsibility.

Your future impact

In 6 months

• Onboarding at OVHcloud, around our products and for your role
  Integration into the customer success team and familiarisation with your local team.
• Shadowing of a colleague
  Takeover of your customer portfolio
   

And in a year's time

• The majority of OVHcloud's products and processes.
• The management of your entire customer portfolio.
• Cross-functional activities within the customer success team.