Entry level: Direct entry - With professional experience
Working hours: Full-time
Employment relationship: indefinite
Subgroup: Diehl Defence
Start: immediately
- You will analyse, design and implement IT service management processes such as incident, problem or asset management to increase efficiency and service quality.
- You will critically evaluate existing processes, identify potential for optimisation and develop customised, future-oriented solutions.
- You support the introduction of new processes and ensure their effective integration into the existing IT landscape.
- You create clear and practical process documentation, train users and promote understanding of ITSM processes.
- Working closely with IT teams and specialist departments, you will ensure seamless integration of all process interfaces.
- You have a degree in IT or project management (e.g. business informatics, IT management, computer science) or a comparable qualification.
- You have sound knowledge of IT service management, ideally proven by an ITIL Foundation certification.
- You have practical experience in the development and implementation of ITSM processes - in particular incident, problem or asset management.
- Analytical thinking and a good understanding of complex processes characterise your way of working.
- You work in a structured manner, communicate clearly and drive processes forward in the team in a solution-orientated way.
Diehl Stiftung & Co. KG is an internationally positioned German technology group with headquarters in Nuremberg. Our wide-ranging product programme covers various business fields in different industrial sectors. Around 18,600 employees worldwide work for the long-established Diehl company and generate annual sales of 4.7 billion euros.
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