Customer Service Manager (m/f/d)

Your tasks
 

• You look after your own portfolio of existing nicos customers and are the catalyst for a long-lasting, positive relationship.
• As the first point of contact, you ensure that our customers receive individual support, process their requests with a high degree of solution-orientation and support them over the years.
• In Service Management, you accompany business customers through the entire process and work with them to select the right technical set-up using a best practice approach.
• This includes recognising individual customer needs and helping to develop suitable solutions in terms of service design.
• You process complaints and claims and help our technical colleagues to find the best possible solution - only through feedback can we understand our customers and fulfil their wishes.

Your profile

• You have a successfully completed degree or training in the IT or commercial sector.
• You combine customer-orientated and analytical thinking and acting with a systematic and structured way of working and a basic understanding of business administration.
• Business relationship management is your top priority.
• You have a professional, trustworthy and empathetic demeanour and can also score points in difficult situations thanks to your communication skills.
• Ideally, you have already gained professional experience as a customer consultant in the field of technical services or IT infrastructures.
• Very good written and spoken German and English skills round off your profile.
   

Our offer

We strongly encourage you to apply, even if you do not fulfil all the requirements or are returning after a long break. Become part of our committed, highly qualified international team, contribute your ideas and drive the company forward. We offer you exciting tasks and challenges as well as an inspiring working environment. If you want to grow with your tasks, you will find the best conditions with us as well as individual and needs-based training opportunities, company events + 30 days' holiday. In addition to a performance-related salary and attractive benefits, we offer flexible working hours and the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17, 48153 Münster) with a campus feeling right on the canal! 

Would you like to work part-time? No problem! We will be happy to discuss the perfect division of hours together!
We look forward to seeing you!