Incident Manager (m/f/d) - Specialist First Level Support

  • ,

Do you love cracking technical problems? Then come and join us! As an Incident Manager (m/f/d) in First Level Support, you will analyse, prioritise and resolve faults so that our systems run optimally. We are growing and are looking to strengthen our team throughout Germany as soon as possible in a full-time position.

Job description

Do you love cracking technical problems? Then come and join us! As an Incident Manager (m/f/d) in First Level Support, you will analyse, prioritise and resolve faults so that our systems run optimally. We are growing and are looking to strengthen our team throughout Germany as soon as possible in a full-time position.

Your tasks include

  • Account manager:in: Maintain a stable and trusting customer relationship by responsibly receiving support cases, qualifying them and optimising the quality of the tickets for further processing.
  • All-round talent: While you work on support cases independently and, in the best case, solve them, you keep an eye on the documentation, because monitoring, tracking and communication always have priority in every phase of your support process.
  • Customer advisor:in: Ensure professional and reliable support for our support channels (Service Desk Tool and Call Queue)
  • Coordinator:in: You are our interface to all necessary contact persons - internally and externally 

What you bring with you

  • Technical ExpertiseYou have an affinity for Microsoft and IT, especially with regard to Microsoft 365 (Teams, SharePoint, Outlook, One Drive, VPN; MS-900 certificate desirable) and have experience in ITSM (ITIL 4, service management tools desirable).
  • Enthusiasm for learning: You are always willing to learn new things and develop yourself further.
  • Communication skills: You communicate clearly and convincingly, both to customers and within the team, and can convey your knowledge at the right level.
  • Team spirit: You know that great results come from collaboration.
    Initiative: You have a hands-on mentality and a very independent, proactive way of working.
  • Language competence: You have a very good command of German and English and feel confident in conversation.

About the company

Who we are 
We are a group of experts. In 11 independent companies, we advise a large number of different customers in numerous industries on pragmatic IT strategies and solutions.

What makes us special
As an employer, togetherness and our sense of unity are particularly important to us. We believe that we can achieve more together. This applies to our group of companies - and to each individual team. Our WE is our strength and the basis for our special culture and our success. We believe in the power of diversity. With us, you can be and remain who you are. 

How we work 
TIMETOACT is more than just a name - it is a call to action. And has been for more than 25 years. But that doesn't mean we're outdated: with us, you'll find an agile and dynamic way of working in the individual companies and work with the latest technologies and trends. At the same time, you enjoy the advantages of a group of companies. 

Our benefits

  • Promotion opportunities
  • Special equipment
  • Company pension scheme
  • Company bike
  • Company car
  • Fitness programme
  • Flexible working hours
  • Home office
  • ÖPNV-Ticket / Zuschuss
  • Special leave
  • Team building
  • Further training