Als IT-Administrator Service Desk 1st and 2nd Level Support (m/w/d) – in Hofkirchen erwartet Dich bei synaforce eine ganze Reihe an spannenden Aufgaben und vielfältigen Herausforderungen

Job description

Als IT-Administrator Service Desk 1st and 2nd Level Support (m/w/d) – in Hofkirchen erwartet Dich bei synaforce eine ganze Reihe an spannenden Aufgaben und vielfältigen Herausforderungen

What you can expect from us

Free space - With us, you will find an interesting field of work that you will work on independently with short decision-making paths and flat hierarchies and that you will organise according to your ideas and visions. You will have flexible options for working from home.

Atmosphere - You can expect a modern workplace in an agile, open and multimedia environment, as well as collegial collaboration in a highly motivated and friendly team.

Security - We offer a varied job in a successful and internationally operating IT company. Our business concept is based on security, continuity and stability.

Perspective - In addition to an intensive and comprehensive familiarisation with our services and systems, you will benefit from regular training and courses for your professional and personal development.

Your tasks include

  • Competent communication with our customers in 1st and 2nd level support (by telephone, e-mail and remotely) using standardised procedures 
  • Planung, Aufbau und Betrieb von IMAC-Aufgaben (Installation, Move, Add, Change) für IT- und Endgeräte
  • Supporting our customers with installations and embedding in the existing IT structure in our data centres and on site if required 
  • Installation und Wartung von Microsoft Server Produkten (Windows Server, SQL-Server, Exchange, Internet Information Services, etc.) und dem Citrix Produktportfolio (z .B Virtual Apps and Desktop, Netscaler), sowie der eigenen Softwarelösungen
  • Maintenance and monitoring of our Internet connections, as well as the associated firewall, VPN and router systems

What you bring with you

  • Successfully completed vocational training in the IT sector, or comparable qualification
  • Career starters or career changers welcome
  • Experience in data centre operations and/or IT security and system management
  • Enthusiasm for new technologies and agile collaboration  
  • Determined, independent and solution-orientated work and enjoy challenges

About the company

synaforce emerged in 2023 from highly specialised, regional and experienced providers of innovative IT services and data centre solutions. Under the motto EVALUATE. ENGAGE. ENABLE., synaforce offers comprehensive 360-degree data centre services and the highest level of IT consulting expertise in this field for the entire SME sector. For special sectors such as the finance, insurance, education and healthcare industries, special expertise with many years of experience is available right up to the corporate environment. Sustainability and the modern definition of green IT are central elements for all synaforce processes and services and are deeply rooted in the corporate culture. To this end, more than 140 employees use their extensive expertise and experience every day to actively shape the digital future. The company is headquartered in Hofkirchen, Bavaria, with additional locations in Munich, Oberhaching, Mainz, Hamburg and Berg (near Ravensburg).

Our benefits

  • Promotion opportunities
  • Vocational training
  • Special equipment
  • Company pension scheme
  • Company bike
  • Fitness programme
  • Flexible working hours
  • Home office
  • Public transport ticket/subsidy
  • Team building