Employee in telephone support (f/m/d) - Team France

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Work with us - a leading provider of cloud, SAP, Microsoft and software development - and design future-proof IT solutions for our corporate customers.

Digitalisiere mit uns den deutschen Mittelstand als Mitarbeiter:in im Telefonsupport (w/m/d) – Team Frankreich an unserem Standort Oberhausen

Job description

Work with us - a leading provider of cloud, SAP, Microsoft and software development - and design future-proof IT solutions for our corporate customers.

Digitalisiere mit uns den deutschen Mittelstand als Mitarbeiter:in im Telefonsupport (w/m/d) – Team Frankreich an unserem Standort Oberhausen

What you can expect from us

Komme weiter: Blicke über den fachlichen Horizont hinaus und entdecke spannende interne Entwicklungsmöglichkeiten sowie eine Vielzahl an Fortbildungen. 
Experience the difference: Experience the respect and appreciation of your colleagues and take advantage of the wide range of services offered by our diversity management.
Be active: With your own JobRad for you or other family members. You can also take advantage of various employee offers, such as virtual sports sessions, etc.
Find the balance: Benefit from a great work-life integration thanks to our mix of trust-based working hours and flexible working location (incl. home office)
Fühle dich versorgt: Wir bieten dir mit unserer Altersvorsorge, einer privaten Unfallversicherung und einer betrieblichen Gesundheitsvorsorge den richtigen Rahmen.
Schalte ab: 30 Tage Urlaub plus Sonderurlaube und ein Sabbatical-Konto geben dir die Möglichkeit für eine berufliche Auszeit und Entspannung.

Your tasks include

  • Contact person for our corporate customers with queries about our IT applications/systems
  • Acceptance of fault reports by telephone and e-mail
  • Development of error analyses and solutions together with our customers
  • Documentation of requirements and faults in a ticket system and handover of complex problems to colleagues in 2nd level support
  • Collaboration in increasing customer satisfaction and further development of our customer support in a familiar, international team

What you bring with you

  • High interest in IT technologies and curiosity to familiarise yourself with topics quickly
  • Initial experience in IT customer support is an advantage
  • The ability to maintain an overview and a high level of service orientation, even in stressful times
  • Very good communication skills and ability to work in a team
  • Good written and spoken German and French language skills required
  • Good written and spoken English skills are an advantage
  • Participation in shift work Mon-Sat (7:30-21:30)
  • Participation in on-call duty on Sundays and public holidays (7:30-21:30)

About the company

q.beyond AG stands for successful digitalisation. We support our customers in finding, implementing and operating the best digital solutions for their business. Our strong team of over 1,100 employees guides our SME customers safely through the digital transformation, with extensive expertise in the areas of cloud, SAP, Microsoft and software development.

Our benefits

  • Share purchase programme
  • Promotion opportunities
  • Company pension scheme
  • Company bike
  • Fitness programme
  • Flexible working hours
  • Home office
  • Further training