We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. 

We offer everything from a single source, from IT strategy consulting to the development, service and support of complex IT infrastructures. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - either through our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. We provide teachers and students with everything they need for the modern classroom and thus have digitalisation fully under control.

Job description

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. 

We offer everything from a single source, from IT strategy consulting to the development, service and support of complex IT infrastructures. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - either through our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. We provide teachers and students with everything they need for the modern classroom and thus have digitalisation fully under control.

What you can expect from us

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development programmes.

  • A permanent, financially secure and long-term position
  • Regular internal and external training
  • Flexible working hours and a home office arrangement
  • State-of-the-art office space based on the "New Work" concept as well as chill-out & creative areas
  • An attractive contribution to the company pension scheme including individual counselling by an external service provider
  • A Germany ticket and JobRad offers for travelling to work in comfort
  • Flat hierarchies and open communication
  • A team kitchen and a canteen
  • Regular team events
  • 30 days holiday + 4 customary days
  • Fresh fruit every week as well as coffee, tea and water as much as you like

Your tasks include

  • 2nd level support (by telephone, remotely and on site) and collaboration in the ticket system
  • The (further) development of group guidelines and modern policies, also with regard to current security recommendations and standards
  • The simplification of administrative activities with the help of scripts (e.g. with Powershell, Batch, Python or similar)
  • The administration, configuration and further development of the existing software distribution infrastructure (OPSI)
  • Participation in the planning, management and support of IT projects and plans (e.g. introduction of Windows 11)
  • The creation of concepts and installation instructions

What you bring with you

  • Successfully completed IT training with relevant professional experience or studies in the field of computer science
  • Ideally, you already have relevant Microsoft certifications (e.g. MD-102, MTA, MCSA or MCSE)
  • You work just as well independently as in a team
  • You are characterised by a good technical understanding, a pronounced service and solution orientation as well as a structured and careful way of working
  • Optionally, you have a class B driving licence
  • Fluent written and spoken German is required - English is an advantage

About the company

We, NetCologne IT Services, are a subsidiary of the telecommunications provider NetCologne. As a reliable partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - from our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services including individually tailored cloud computing solutions. With our education services, we turn school IT into enterprise IT: from IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, schools have digitalisation fully under control.

Our benefits

  • Promotion opportunities
  • Company pension scheme
  • Company bike
  • Company car
  • Flexible working hours
  • Home office
  • ÖPNV-Ticket / Zuschuss
  • Team building
  • Further training