Working student support specialising in technology m/f/d

proALPHA - the ERP provider for SMEs
For more than three decades, proALPHA has been the digital sparring partner for SMEs at 65 locations and with more than 2,200 employees worldwide. For more than 9,700 customers - from the manufacturing industry, wholesale and other sectors - the powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their entire value chain. In doing so, proALPHA ensures the intelligent networking and efficient control of all business-critical systems and core processes. In increasingly competitive markets, it is also crucial to optimise the integration of upstream and downstream processes. This is why the various software solutions of the proALPHA Group and its more than 290 partners support customers in precisely those areas that are of central relevance to their business.  
 
Germany-wideat one of our Locations or in the Home office

Job description

proALPHA - the ERP provider for SMEs
For more than three decades, proALPHA has been the digital sparring partner for SMEs at 65 locations and with more than 2,200 employees worldwide. For more than 9,700 customers - from the manufacturing industry, wholesale and other sectors - the powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their entire value chain. In doing so, proALPHA ensures the intelligent networking and efficient control of all business-critical systems and core processes. In increasingly competitive markets, it is also crucial to optimise the integration of upstream and downstream processes. This is why the various software solutions of the proALPHA Group and its more than 290 partners support customers in precisely those areas that are of central relevance to their business.  
 
Germany-wideat one of our Locations or in the Home office

What you can expect from us

  • A career with purpose: Room for your own ideas and active involvement in shaping digital transformation
  • Work-life balance: Flexible working time models, home office
  • Corporate culture: Addressing you at all levels, company events
  • Further development: Promotion of personal development opportunities, challenging tasks in demanding projects
  • Further benefits: Onboarding concept, employee offers

Your tasks include

  • Active support of the technical team in processing customer concerns
  • Initial analysis of the cases received and active participation in finding solutions in the team and, if necessary, appropriate routing to other specialist teams
  • Processing of selected customer concerns and support in finding solutions through systematic research in our internal knowledge databases or via remote maintenance
  • Creation of detailed and complete documentation of the developed solutions and work progress

What you bring with you

  • Education: Enrolled student m/f/d in an IT-related or economics degree programme
  • Professional experience: Initial experience with ERP systems desirable
  • Expertise: Enthusiasm for new technologies and practical IT topics
  • Personality: Structured and careful work as well as a high sense of responsibility, commitment and the ability to work in a team
  • Language: Very good knowledge of German and good knowledge of English

About the company

With over 30 years of experience, proALPHA is one of the leading providers of ERP solutions for SMEs in the manufacturing and retail industries. Our mission is to accompany and support companies on their path to digital transformation. At over 65 locations worldwide, our more than 2,200 employees work on innovative solutions that give our customers a competitive edge. At proALPHA, we foster a culture of innovation, respect and continuous improvement. We are proud of our diverse team that works together to create smart and efficient business solutions. proALPHA offers you a dynamic work environment where creativity and innovation take centre stage. Here you can contribute your ideas and work in teams on exciting projects. Whether in development, consulting or support - at proALPHA you can grow and advance your career.

Our benefits

  • Promotion opportunities
  • Company pension scheme
  • Company bike
  • Company car
  • Flexible working hours
  • Home office