Quick search
CTRL+K

Customer Success Manager M/F/X

OVHcloud |

Within your #OneTeam

  • You will be in charge to secure adoption and drive customer satisfaction
  • You will build customer loyalty to fight churn
  • You will reduce Time-to-Value for OVHcloud’s customers
  • You will increase account income through cross-selling & upselling
  • You will bring the voice of the customer and advocate him within OVHcloud

Stellenbeschreibung

  •

Within your #OneTeam

  • You will be in charge to secure adoption and drive customer satisfaction
  • You will build customer loyalty to fight churn
  • You will reduce Time-to-Value for OVHcloud’s customers
  • You will increase account income through cross-selling & upselling
  • You will bring the voice of the customer and advocate him within OVHcloud

Das erwartet dich bei uns

Your main responsibilities

  • Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
  • Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process.
  • Customer Advocacy: act as an advocate for the customer within OVHcloud.
  • Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
  • Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud’s services, while reducing time to value from their investment.

Zu deinen Aufgaben gehören

Your future impact

In 6 months

  • You will complete onboarding et training to be able to pitch OVHcloud’s solution.
  • You will manage a portfolio of customers: support them on a daily basis in using the product or service
  • You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts
  • You will take part to internal projects and contribute to team meetings

And in 1 year

  • You will develop and enforce your customers‘ interactions
  • You will become a CSM Referent to at least one Sales’ cluster
  • You will lead international OVHcloud’s initiatives
  • You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features
  • You will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with you customers

Das bringst du mit

Skills required

  • You are customer centric, and you have a demonstrable experience Customer-facing interactions.
  • You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualization) and know the benefits and challenges of moving to the cloud
  • You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair
  • You have communication skills in German (at least C1) and English (B2 level required)
  • You are dedicated and want to have a positive impact on your internal and/or external contacts
  • You know how to evaluate and control the risk and manage situations of conflict
  • You are organized, disciplined, and have a good team spirit
  • You collaborate easily with cross-functional teams
  • You are autonomous and know how to take initiative
  • You have a curious mind and be comfortable with financial concepts, numerous communication and CRM too
     

That’s a plus

  • You have vertical & sector knowledge
  • You have an ITIL certification

jetzt bewerben

Über das Unternehmen

Wir sind OVHcloud, ein Global Player im Cloud-Segment, und wir betreiben mehr als 450.000 Server in rund 40 Rechenzentren auf 4 Kontinenten. Insgesamt bedienen wir 1,6 Millionen Kund:innen in mehr als 140 Ländern. Wir bieten ein breites Portfolio von Cloud Services an: Von Domains und Webhosting, bis hin zu Hosted Private Cloud und Public Cloud. Als Vorreiter einer vertrauenswürdigen Cloud aus Europa und Pionier der nachhaltigen Cloud mit dem besten Preis-Leistungs-Verhältnis setzen wir auf ein integriertes Modell mit Wasserkühlung. Es ermöglicht uns die volle Kontrolle über unsere Wertschöpfungskette – von der Konzeption unserer eigenen Server bis hin zur Errichtung und Verwaltung unserer eigenen Rechenzentren. Dieser einzigartige Ansatz ermöglicht es uns, die Vorteile eines umweltverträglichen Modells mit sparsamem Ressourceneinsatz und einem CO2-Fußabdruck zu bieten, der die besten Werte der Branche erreicht.

weitere Standorte

- OVHcloud Köln

- OVHcloud Frankfurt

- OVHcloud Saarbrücken

- OVHcloud München

Unternehmensprofil
9 weitere Jobs

Unsere Benefits

  • Aktienkaufprogramm
  • Aufstiegsmöglichkeiten
  • Berufliche Bildung
  • Betriebliche Altersvorsorge
  • Fitnessangebot
  • Flexible Arbeitszeiten
  • Home-Office
  • ÖPVN-Ticket/Zuschuss
  • Sonderurlaub
  • Teambuilding
  • Weiterbildung

Verwandte Jobs

Informatiker / Elektrotechniker (m/w/d) als Software Developer C / C++ /QT

IT Kundenberater (W/M/D) Kundenmanagement der HZD

Teamleitung (W/M/D) eJustice Querschnittsverfahren

Spezialist (W/M/D) Interne Revision

Projektkoordinator (m/w/d)

System Engineer (m/w/d) für AIX im Bereich Managed IBM Solutions

069 247 44 80 51

Meisengasse 11
60313 Frankfurt am Main
info@it-cs.io

made with 💖 by ucepts.de

Linkedin Instagram Facebook Youtube
de_DE German
de_DE German en_GB English

Unternehmen

DSGVO

Links

Newsletter-Anmeldung

© 2017-2025 ITCS – ITCS Conference GmbH Frankfurt. ALL RIGHTS RESERVED.