Junior Service Delivery Manager (f/m/d)

Deutsche Börse Group | Eschborn

Eschborn

Vollzeit
Master
Ohne Berufserfahrung
Englisch

Stellenbeschreibung

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Build the future of financial markets. Build yours.
Ready to make a real impact in the financial industry? At Deutsche Börse Group, we’ll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Das erwartet dich bei uns

The unit Service Implementation is responsible for the full range of activities for launching new releases or projects starting with the project schedule for rollout and ending with the completion of the production introduction. The Service Implementation team is also responsible for organizing the management decision making for production introduction and supports organization of the production introduction weekends for clearing related releases or projects. The organizational readiness activities, which are also supported by the Service Implementation team, are driven by the goal of achieving timely readiness of DBG line departments, i.e. ensuring the awareness of their new responsibilities / tasks and they can perform them accordingly.

Another major area covered by the Service Implementation Team is the Simulation coordination and reporting for all Clearing systems. The simulation environment is the first environment where members get in touch with new functionalities. Therefore, a faultless simulation environment with high availability and data quality is required.

Zu deinen Aufgaben gehören

Your responsibilities for Service implementation:

Creation (or initial support) of Service Implementation related documentation and execution of the respective reviews and signoffs.
Support and tracking of technical and functional issues.
Organize and track the activities of involved departments and project teams for rollout of new releases or projects.
After the introduction period (usually 6 weeks),
Acting as single point of contact from Service Implementation team for dedicated functional project team in the development of change requests and issue identification.
Co-ordination of multiple involved internal departments, especially for finding solutions to issues impacting the areas of Service Implementation.
Track and escalating issues posing a risk for the production introduction.
Coordinate and communicate delivery schedules for new software versions in simulation.
Maintain close relationship management with affected line departments, projects and other systems.
Cross project coordination of Simulation delivery management.
Establish and agree plans for rollout of new releases or projects with involved parties.

Your responsibilities for Organizational Readiness:

Ensure the creation of project related Organizational Impact Analyses for the respective solutions.
Organization, execution, and documentation of meetings.
Elaboration, consolidation and tracking of an activity list for all impacted line organizations.
Prepare the impacted entities for the readiness of the new project introduction into DBG line organization.

General tasks/responsibilities::

Yearly review of internal processes and approaches considering AI tools for optimization purposes.

Das bringst du mit

Your profile:

University Master’s Degree.
Strong analytical and communication skills.
High commitment and motivation.
Professional handling of all Microsoft products.
Written and spoken English.

Highly appreciated skills:

Experience in usage of AI tools (e.g. Microsoft 365 Copilot) to develop AI use cases or apply in everyday tasks.
Practical experience in the fields of financial markets, clearing, settlement and risk management.
Project management, Scrum and Agile PM skills (Component or courses of the study).
Written and spoken German.

Über das Unternehmen

Build the future of financial markets.
Build yours.

When you think of Deutsche Börse Group, you may also think of the financial center Frankfurt. And you are right – this is the company’s headquarter. But its reach and services go far beyond that. Deutsche Börse Group is an international exchange organization and market infrastructure provider. We offer a wide range of products, services and technologies that ensure safety, transparency and integrity on the markets.

Our >15,000 employees from over 120 different nations work at 60 locations and make it possible that our network spans markets all around the world. Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the core of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it.

Join our #OneGlobalTeam